About My Care My Choice

About My Care My Choice

My Care My Choice is a service directory, ratings and review site which offers clients, family members and carers a valuable and reliable source of information about the experiences other people have had with their care in Disability Services, Mental Health and Aged Care in WA. We help you to find services to support you or you can leave a review about the services you are currently receiving.

Our Story

My Care My Choice was established in 2017 by Emer Long and Kelly Gray who have worked in community services for over twenty years collectively. Frustrated by the complex service systems that were hard to understand and navigate, they wanted to supply people with high quality information about disability, mental health and aged care services which helps families make informed decisions. Clients and families can post reviews about services, giving organisations the opportunity to respond in real time, in a meaningful way.

We believe it is important for organisations not be fearful about customer reviews, and remember sometimes the people who’ve had complaints about a service can become the biggest brand advocates.

Our Mission

Our mission is to provide people and families with accessible, non-biased information on the community services they will be accessing. We open the dialogue between providers and their customers for honest and open feedback.

Our Vision

My Care My Choice is WA’s best online directory and customer review website, connecting clients and families with the care they need.

Our Values

  • Integrity
  • Transparency
  • Professionalism
  • Compassion