All Your Questions About My Health Record Answered

All Your Questions About My Health Record Answered

What is My Health Record?

A My Health Record is an online summary of your health information, such as medicines you are taking, any allergies you may have and treatments you have received. It was previously known as a Personally Controlled Electronic Health Record (PCEHR) or eHealth record.

How does My Health Record work?

The My Health record is not a comprehensive summary of your health – it will only contain what you and your doctors upload. Everyone will have a My Health Record, however you can choose to opt out if you choose. Once you have a My Health Record your health information can be uploaded and accessed online.

You can set up your My Health record HERE.

Can employers access My Health Record?

Yes…and no.

  1. Workplaces must prioritise your health and safety. They must facilitate your return to work.  They must balance this against your privacy rights.  This means that access to medical records may be necessary, but your employer has an obligation to request and access only the information required and nothing more.
  2. It is reasonable to consult with your own doctor rather than a workplace-designated practitioner.
  3. You may risk termination of employment if you refuse altogether to undergo medical assessment.
  4. If you are in doubt about the level of access your employer is requesting, seek guidance from WorkCover

Can I opt out of My Health Record?

The answer is yes. Remember that there are always three options for consumers – opt in, opt out or opt in. No matter what you choose you need to make sure that you have considered what information you want to be private and what information you are okay with being publicly available.

It is worth remembering however that My Health Record is just a summary of your medical information and not the extensive knowledge or records that your personal GP might have.

How do I opt out of My Health Record?

There are three key ways:

  1. By visiting and opting out using the online portal.
  2. Over the phone by calling 1800 723 471.
  3. Or on paper by completing a form and returning it by mail. Forms will be available in 2,385 rural and remote Australia Post outlets, through 146 Aboriginal Community Controlled Health Organisations and in 136 prisons.

How do I protect my private information on My Heath Record?

  1. Read the System Operator’s privacy policy carefully
  2. Be aware of the different access settings available to you
  3. Consider setting advanced access controls and a ‘Record Access Code’
  4. Read the privacy notices and policies of your healthcare providers
  5. Talk to your healthcare providers regularly about what information they will be adding to and accessing from you My Health Record. Ask how they will involve you in the process.
  6. Check your My Health Record access history regularly
  7. Set up notifications for when your My Health Record is being accessed
  8. Check your My Health Record regularly to ensure that the documents it contains are kept accurate, up-to-date and complete
  9. Secure your My Health Record
  10. Exercise your privacy rights
  11. Remember you can choose to cancel at any time

Can private health insurance companies access My Health Record?

“Insurers shouldn’t be able to access your record — it’s reserved for people who work for a registered healthcare provider and who are authorised to provide you with care.”

Is My Health Record used for commercial purposes?

There is a secondary use of the My Health Record that can be opted out of. This secondary use if the anonymised My Health Record which allows researchers to use de-identified data and records. Uses of this secondary data must be of specific public benefit and cannot be used for solely commercial purposes.

How do I access My Health Record?

Step 1: Create or sign in to your myGov account.

Step 2: Verify your identity

  • your Medicare card
  • the BSB and bank account number that your Medicare benefits are paid into (if you’ve arranged this with Medicare)
  • your address as recorded by Medicare
  • information about your last doctor’s visit.

Step 3: Set up your My Health Record

  • Decide if you want to add Medicare information such as visits to your doctor, prescriptions information, immunisations and your organ donor decisions.
  • Add your emergency contact/s.
  • Add any allergies or adverse reactions and medicines to your personal health summary.
  • Set an access code if you want to control who can see your health information.
  • Choose to receive notifications when someone accesses your record.


My Health Record Webinar 1 – Privacy and Security – Key Takeaways