Articles and News

Yearly Ndis Report

Insights from the latest NDIS report August 2019

  • Team Inboda
  • September 09, 2019
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Jess Karlsson, Chairperson My Care My Choice The National Disability Insurance Scheme (NDIS) has been described as the largest health reform in Australia since Medicare was launched in the mid 80’s. This is due to the significant change it is, and will continue to have on the disability sector, providers, participants, carers and the broader …

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My Care My Choice – Creating the care map for WA

  • Luke
  • July 07, 2019
  • 0 Comments

The community services sector is currently facing its most disruptive period in Government reform. Following the lead from the NHS in the UK, the Australian Government is currently implementing reforms which harness an individual’s choice and control. To align with this new way of working and thinking, funding models have also changed. In most cases, …

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Customer service and the customer experience

  • Luke
  • July 07, 2019
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A community services perspective Customer service is about taking care of people by providing professional, helpful and high quality service and assistance before, during and after transactions with customers. Given the Government reform agendas of consumer choice and control, individualised support and budgets in aged care, disability and mental health services, there is now a …

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Consumer Voices to Drive Change

  • Luke
  • July 07, 2019
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It is relatively easy for Australians to find out about others’ experiences when it comes to restaurants, hotels or movies, but the same cannot be said about community services. While these facilities are all required to be accredited, they are not currently obliged to measure the quality of their services based on the person’s experience. …

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4 top reasons why customer feedback is so important to your business

  • Luke
  • July 07, 2019
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Considering the transitions of the community services sectors to individualised support, the customer experience as never been so front of mind for many providers. Managing the consumer experience and extensive marketing campaigns including digital marketing, is a new set of skills that providers have to become aware of in order to appeal to their future …

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Hear from co-founder, Kelly, on why she started My Care My Choice

  • Luke
  • July 07, 2019
  • 0 Comments

Our co-founder, Kelly Gray, was recently on 6pr to tell her story of why she started My Care My Choice. Kelly told Darren and Sue her experience in the industry highlighted the need for more clarity.   Kelly developed the one stop review and ratings site to empower and educate clients, carers and families who’re making …

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Hear from ‘Nadia’, a consumer of in-home aged care services in Perth, about her experiences.

  • Luke
  • July 07, 2019
  • 0 Comments

My Care My Choice has released the first episode of a series of conversations with aged care consumer, ‘Nadia’. ‘Nadia’ is completely bed-bound and is heavily reliant on aged care services to enable her to stay healthy and at home. In this first episode we discover who Nadia is, including a bit about her history and …

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Why are customer reviews important?

  • Luke
  • July 07, 2019
  • 0 Comments

Perception is reality Believe it or not, a recent rise of technology means that people no longer look at the star rating of a hotel or facility! Rather they look into the reviews of the hotel or facility to ensure they are getting the best and their money’s worth. According to the Aged care guide …

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A Complete Guide to NDIS

  • Luke
  • July 07, 2019
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What is the National Disability Insurance Scheme (NDIS)? The NDIS is a scheme, not a welfare system, that will provide eligible people with intellectual, physical, sensory, cognitive or psychosocial disabilities with early intervention support. The scheme is being introduced progressively across all Australian states and territories. The NDIS gives Australians the peace of mind that …

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All Your Questions About My Health Record Answered

  • Luke
  • March 03, 2019
  • 1 Comments

What is My Health Record? A My Health Record is an online summary of your health information, such as medicines you are taking, any allergies you may have and treatments you have received. It was previously known as a Personally Controlled Electronic Health Record (PCEHR) or eHealth record. How does My Health Record work? The …

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